SmartiChat Privacy Policy

At SmartiChat (operated by Soft3Tech LLC), we are committed to protecting your personal information. This policy outlines how we collect, use, and protect your data when you use our services.

1. Information We Collect

Account info: name, email, company details
Chat interactions: messages sent through our platform
Usage data: IP address, browser type, time spent on pages
Files: any attachments uploaded via chat

2. Why We Collect Data

We use your information to:

Provide and maintain our services
Personalize your experience
Respond to support requests
Improve and secure our platform
Comply with legal obligations

3. How We Share Data

We do not sell your data. We may share it with:

Hosting and analytics providers (e.g., AWS, Google Analytics)
CRM or support tools under strict agreements
Authorities, if legally required

4. Your Rights

You may have the right to:

Access your personal data
Request corrections or deletions
Opt out of marketing communications
File a complaint with your state’s data protection authority

5. Cookies and Tracking

We use cookies to:

Remember user settings
Analyze site usage
Improve user experience

You can manage cookie settings in your browser.

6. Data Retention

We store your data only as long as necessary for the purposes above, or as required by law.

7. Children’s Privacy

SmartiChat is not intended for users under the age of 13. We do not knowingly collect data from children.

8. International Data Transfer

Your data may be processed in the U.S. or other countries where our partners operate. We ensure appropriate safeguards are in place to protect your information.

9. Updates to This Policy

We may update this policy. Major changes will be posted here with a revised "Last updated" date.

Contact Us

Soft3Tech LLC
6507 West Florissant Ave
Saint Louis, MO 63136-3603

Email: smartichat@soft3tech.com
Phone: +1 (314) 532-7447