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SmartiChat: An AI-powered live chat system for businesses

SmartiChat – A live chat system that is trained with your company’s data, answers all relevant questions and forwards them to a real customer advisor if necessary. SmartiChat is your all-in-one AI-powered live chat solution.

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AI-powered (GPT-4o)

SmartiChat uses the latest AI technology, GPT-4o, to enable natural and human-like conversations and provide reliable customer service. This advanced AI can understand complex requests and provide accurate answers.

Customised & trained

SmartiChat offers customised solutions that are specifically tailored to the needs of your company. By training our AI with your specific data, SmartiChat can provide precise and relevant answers that match your customer enquiries.

Chat transfer

SmartiChat maintains an overview and offers comprehensive support for your customers. Even if an answer is not sufficient, SmartiChat informs the support team to take over the chat and keep an eye on the entire history.

Ticket-System

SmartiChat offers an integrated ticketing system that optimises your customer service processes. Any enquiry that cannot be resolved immediately can be converted into a ticket. This ensures efficient problem solving.

Why SmartiChat?

With SmartiChat, you not only improve the efficiency of your customer service team, but also the satisfaction of your customers. Our system is designed to adapt to the needs of your organisation and help you provide first-class customer service.

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Our Vision

Our vision at SmartiChat is to fundamentally change the way organisations communicate with their customers. We strive to create a world where AI-powered assistants are the first point of contact for all customer enquiries and help companies worldwide to provide first-class and personalised customer service. Our goal is to set the standard in customer service through innovation.

Our Mission

At SmartiChat, our mission is to help companies take their customer service to the next level. By using advanced AI technologies, we offer solutions that optimise communication between companies and their customers. We do everything we can to increase efficiency and satisfaction in customer interactions while reducing the workload of your support teams.

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24/7 customer service - Available around the clock

SmartiChat enables you to offer your customers first-class customer service around the clock. With our intelligent chat system, you are always available to deal with your customers‘ concerns quickly and efficiently.

Constant availability

With SmartiChat, you are available to your customers 24 hours a day, 7 days a week. Whether it's an urgent enquiry or a simple question, your customers will always receive the support they need.

Automated support

Our system utilises advanced AI technologies to provide automated answers to frequently asked questions. This reduces waiting times and ensures that your customers receive immediate help without having to wait for a human employee.

Seamless transfer to support

If an enquiry is more complex and requires human intervention, SmartiChat automatically informs your support team. The entire chat history is transmitted so that your employees can continue working seamlessly without losing any information.

How it works

SmartiChat makes it easy for you to take your customer service to a new level. Our process is straightforward and fast, so you can reap the benefits of an intelligent chat system in no time. With SmartiChat, you not only offer your customers fast and accurate responses, but also seamless communication tailored to the specific needs of your organisation. Find out how to implement SmartiChat in three simple steps:

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Create account

Click on the 'Premium 7-Day trial' button to create an account. Then, you need to verify your email address.

Step 1

Update admin data

Log in to your account to add more users and enter additional data to ensure the chat widget functions correctly.

Step 2

Integrate chat widget

Copy the required JS and HTML code snippets and insert them into the header or footer section of your website.

Step 3

Our subscription plans

SmartiChat subscriptions are billed monthly or annually based on your cost preference.

Save 17% annually

Standard

Small or startup companies
$ 99
99
Monthly
  • Multilingual AI
  • SmartiChat Widget
  • Personalised AI-Taining
  • Ticket System
  • E-Mail Support
  • Customisable colours

Premium

Medium or growing companies
$ 199
99
Monthly
  • Everything in the Standard Plan
  • Company Logo
  • AI Action buttons
  • Premium support
  • Personal onboarding
  • Access to new features
Popular

Enterprise

Advanced AI Functionalities
On Request
  • Everything in the Premium Plan
  • Custom API functions
  • Personalised Chatbot-Hosting
  • Newsletter functionality
  • Dedicated developer resources
  • Dedicated support

Standard

Small or startup companies
$ 119
99
Monthly
  • Multilingual AI
  • SmartiChat Widget
  • Personalised AI-Taining
  • Ticket System
  • E-Mail Support
  • Customisable colours

Premium

Medium or growing companies
$ 239
99
Monthly
  • Everything in the Standard Plan
  • Company Logo
  • AI Action buttons
  • Premium support
  • Personal onboarding
  • Access to new features
Popular

Enterprise

Advanced AI Functionalities
On Request
  • Everything in the Premium Plan
  • Custom API functions
  • Personalised Chatbot-Hosting
  • Newsletter functionality
  • Dedicated developer resources
  • Dedicated support

*** All prices are subject to statutory value added tax ***

Our customer reviews

Since we started using SmartiChat, our customer service has improved considerably. The AI answers questions quickly and accurately, and our customers are happier than ever.

Anna M. Managing Director

Integrating SmartiChat into our website was child's play. The team gave us excellent support and the results speak for themselves - less work and happier customers.

Thomas K. IT Manager

SmartiChat has relieved our support team and increased efficiency. The automation functions in particular are a great benefit for us.

Lisa S. Customer service manager

We use the Enterprise plan and are impressed with the advanced features and personalised support. SmartiChat has exceeded our expectations.

Michael B. CEO

SmartiChat's customised solution has helped us to overcome specific challenges in our customer service. The customisation options are excellent.

Sandra H. Project manager

Test SmartiChat's premium plan for 7 days free of charge!
Choose a suitable plan after the trial ends.

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